As of October 1, 2020 we will not be accepting any returns due to COVID-19.
Please make sure to order items in the correct size.
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Additional non-returnable items:
Some health and personal care items
Please do not send your purchase back to the manufacturer
We are happy to issue you a refund in the form of a Snatch Room E-Gift Card/Store Credit for use on a future purchase on www.thesnatchroomx.net.
Store Credit never expires!
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at firstname.lastname@example.org
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance.